FAQs

Greyfriars Beds is based in Stafford, United Kingdom. We operate primarily as an online retailer and deliver across the UK.

Yes. We deliver to England, Scotland, Wales, and Northern Ireland. At this time, we do not offer international shipping.

Yes. We offer free standard delivery on all orders within the United Kingdom. No additional shipping charges are added at checkout.

Orders are usually processed within 1–2 business days. Once dispatched, delivery typically takes 2–5 business days, depending on your location and the courier.

We work with trusted UK courier partners to ensure safe and reliable delivery. Tracking information is provided once your order has been dispatched.

Yes. After your order is shipped, you will receive an email with tracking details so you can follow your delivery.

You may request a return within 14 days of receiving your order, provided the item is unused, unassembled, and in its original packaging. Some items, such as custom or clearance products, are not eligible for return. Please see our Refund and Return Policy for full details.

If an item is faulty, damaged, or incorrect, we will cover the return shipping costs. For change-of-mind returns, the customer is responsible for return shipping.

Once your return is received and inspected, refunds are typically processed within 3–5 business days and issued to the original payment method.

Yes. All prices shown on our website are inclusive of VAT, unless stated otherwise.

Yes. All payments are processed securely through trusted third-party payment providers. We do not store your payment card details.

You can contact us using the details below:
Email: support@greyfriarsbeds.shop
Phone: +44 1785 257932
Opening Hours: Monday to Saturday, 9:00 AM – 5:00 PM