Payment Policy

01 Accepted Payment Methods

We accept the following secure payment methods at checkout:

All payments are processed in British Pound Sterling (GBP £).

If your bank account is held in another currency, your financial institution may apply exchange rates or currency conversion fees. These charges are determined by your bank and are outside our control.

02 Payment Security

Protecting your payment information is one of our highest priorities. To help ensure secure transactions:

• All payments are processed through trusted third-party payment providers.
• Payment gateways comply with applicable PCI DSS (Payment Card Industry Data Security Standard) requirements.
• Our website is protected using SSL (Secure Socket Layer) encryption.
• We do not store your full credit or debit card information on our servers.

03 Order Authorisation

By placing an order, you authorise Greyfriars Beds & Furniture Ltd to charge your selected payment method for the total amount of your purchase, including any applicable taxes and delivery charges.

Orders are only processed after successful payment authorisation. If payment cannot be authorised, your order will not be accepted.

04 Billing Information

To avoid delays in processing your order, please ensure that all billing information is accurate and up to date, including:

• Full name
• Billing address
• Email address
• Telephone number
• Payment information

Your billing information should match the details held by your payment provider whenever possible.

05 Pricing & Taxes

All prices displayed on our website are shown in British Pound Sterling (GBP £).

Where applicable:

• Taxes are calculated during checkout.
• Delivery charges (if applicable) are displayed before payment is completed.
• Promotional discounts must be applied before completing checkout.
• Discount codes cannot be applied after an order has been placed.

We reserve the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

06 Payment Failure

A payment may fail for several reasons, including:

• Insufficient funds
• Incorrect payment details
• Card issuer decline
• Expired payment card
• Security verification failure
• Technical issues with the payment provider

If payment cannot be completed successfully, your order may be delayed or cancelled. We may contact you to request an alternative payment method. No goods will be dispatched until payment has been successfully authorised.

07 Fraud Prevention

To help protect both our customers and our business, we reserve the right to perform payment verification and fraud screening.

Where necessary, we may:

• Request additional identity verification.
• Delay processing while verification is completed.
• Cancel orders suspected of fraudulent activity.
• Refuse transactions that cannot be verified.

These measures help protect all parties from unauthorised transactions.

08 Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing:

• Your order number
• Order summary
• Payment confirmation
• Billing details
• Delivery information (where applicable)

If you do not receive your confirmation email, please check your spam or junk folder before contacting us.

09 Refunds

Approved refunds are processed in accordance with our Return & Refund Policy.

Where a refund is approved:

• Refunds will be issued using the original payment method used for the purchase.
• Processing times may vary depending on your payment provider or financial institution.
• Any currency conversion fees charged by your bank are non-refundable.

10 Billing Disputes

If you believe you have been charged incorrectly or notice an unexpected transaction, please contact us as soon as possible before initiating a chargeback with your bank or payment provider.

We are committed to resolving billing issues promptly, fairly, and transparently.

11 Limitation of Liability

We are not responsible for payment delays or failures caused by:

• Banks or card issuers
• Payment gateway providers
• Internet service interruptions
• Technical failures outside our reasonable control

12 Consumer Rights

Nothing in this Payment Policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable laws of the United Kingdom.

13 Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our business practices, payment methods, or legal requirements.

Any updates will be published on this page with a revised Effective Date.

14 Contact Us

If you have any questions regarding payments or billing, please contact our support team: