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Continue ShoppingShipping Policy
At Greyfriars Beds, we are committed to providing a smooth and reliable delivery experience for our customers across the United Kingdom. Please review our shipping policy below.
1. Order Handling Time
All orders are processed within 1–2 business days, Monday through Friday. During this time, we confirm your order, prepare it for dispatch, and hand it over to the delivery partner.
2. Estimated Delivery Time
Once dispatched, delivery within the United Kingdom typically takes 2–5 business days. Delivery times may vary depending on the courier, delivery location, public holidays, or unforeseen circumstances such as weather conditions.
3. Shipping Charges
We offer free standard shipping on all orders within the United Kingdom. There are no hidden fees or additional delivery charges added at checkout.
4. Delivery Area
We currently deliver to addresses within England, Scotland, Wales, and Northern Ireland. At this time, we do not offer international shipping.
5. Delivery Partners and Tracking
We work with trusted UK courier services to ensure safe and timely delivery. Once your order has been dispatched, you will receive an email confirmation containing tracking information so you can monitor your delivery progress.
6. Missed Deliveries
If no one is available to accept delivery, the courier may leave a calling card, attempt redelivery, or deliver the parcel to a local pickup point. If a delivery is returned to us due to multiple failed attempts, additional redelivery charges may apply.
7. Damaged or Lost Deliveries
If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us within 48 hours of delivery. Include your order number and a brief description or photos of the issue so we can investigate and arrange a replacement or refund where appropriate.
8. Contact Information
Business Name: Greyfriars Beds
Address: 20 Grey Friars, Stafford ST16 2SA, United Kingdom
Phone: +44 1785 257932
Email: support@greyfriarsbeds.shop
Website: https://greyfriarsbeds.shop
Opening Hours: Monday to Saturday, 9:00 AM – 5:00 PM