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Continue ShoppingPrivacy Policy
At Greyfriars Beds, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website, https://greyfriarsbeds.shop.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal information such as your name, billing and delivery address, email address, phone number, and payment details.
Order information including products purchased, transaction history, and order notes.
Technical information such as IP address, browser type, device information, operating system, referring URLs, and cookies.
Marketing preferences including newsletter subscriptions and communication choices.
We do not store full payment card details. All payments are securely processed by trusted third-party payment providers.
2. How We Use Your Information
We use your personal information to process and deliver orders, provide customer support, communicate with you regarding your orders or account, send marketing communications where you have given consent, improve our website and services, and prevent fraud or misuse.
3. Sharing Your Information
We do not sell, rent, or trade your personal data.
Your information may be shared only with trusted third parties necessary to operate our business, including payment processors, delivery and courier services, email communication providers, and analytics or performance tools. These parties are required to protect your data and use it only for the services they provide.
4. Cookies and Tracking Technologies
We use cookies to remember your preferences, maintain your shopping cart, analyse website traffic, and improve your browsing experience. You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.
5. Your Rights (UK GDPR)
Under UK data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal data where legally permitted, object to certain types of processing including direct marketing, and withdraw consent at any time where processing is based on consent.
To exercise your rights, please contact us using the details below.
6. Data Retention
We retain personal data only for as long as necessary to fulfil orders, comply with legal, accounting, or tax obligations, and resolve disputes or enforce our agreements.
7. Data Security
We use appropriate technical and organisational measures, including SSL encryption and restricted access controls, to protect your personal information.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies before providing any personal data.
9. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
Business Name: Greyfriars Beds
Address: 20 Grey Friars, Stafford ST16 2SA, United Kingdom
Phone: +44 1785 257932
Email: support@greyfriarsbeds.shop
Website: https://greyfriarsbeds.shop
Opening Hours: Monday to Saturday, 9:00 AM – 5:00 PM